Cancellation & Refund Policy

The fee you pay is for one named seat at one online session. It is not refundable, except in the cases in section 3. Epicapture Asia does not offer a partial refund, a credit note, a voucher, or a rain check.

There is no refund because you changed your mind, have another commitment, are unwell, are travelling, found another programme, or for any other reason of your own. Telling us that you wish to cancel does not create a refund.

There is no refund, in whole or in part, if you:

• do not join the session
• join late or leave early
• miss the joining instructions, or gave an email address you do not check
• cannot join, or lose the connection, because of your device, software, account, firewall, power, or internet
• are refused entry or removed under the Terms & Conditions

Epicapture Asia does not extend the session to make up for time you missed, and does not provide a replay. Your non-attendance does not move the seat to another person or another date.

Epicapture Asia will refund the fee paid for that booking only if either of the following happens:

• Epicapture Asia cancels the session, or
• Epicapture Asia does not conduct the session, because the facilitator does not attend or the session is not delivered.

The refund is the full fee paid to Epicapture Asia for that booking. If Epicapture Asia offers you a seat on another session instead, you may accept that offer. If you accept it, the transfer replaces the refund. If you do not accept it, the fee is refunded.

If Epicapture Asia has cancelled the session, it will email the address on the booking. You do not have to apply for that refund.

The following are not a cancellation, and they do not create a refund or a right to another date:

• a change of approved online channel, including a change between Microsoft Teams, Zoom, and any other channel Epicapture Asia names
• a change of joining link
• a change of speaker
• a change of content
• a change of start time on the same calendar day

If Epicapture Asia moves the session to a different calendar date, that is a cancellation of the session you booked, and section 3 applies.

Your seat is personal to the named participant. You may not transfer it to another person, resell it, or give it away. You may not require Epicapture Asia to move you to a different session. A transfer happens only when Epicapture Asia offers one under section 3 and you accept that offer.

If Epicapture Asia refuses the booking, refuses entry, or removes the participant for disruption, sharing the joining link, recording the session, harassment, fraud, a missing parent or guardian consent, or any other breach of the Terms & Conditions, the fee is not refunded.

A card chargeback or payment dispute is not a request under this policy. If a session was conducted, or if you did not attend for a reason in section 2, the fee remains payable. Epicapture Asia may refuse future bookings after an unsupported chargeback.

If a payment error charges you twice for the same seat, Epicapture Asia will refund the extra charge once the duplicate is confirmed. That refund covers only the duplicate. It is not a refund of the fee for the seat.

An approved refund is paid through SenangPay to the original payment method. If that method cannot receive the refund, Epicapture Asia may pay by bank transfer to an account in the name of the participant or the payer. Epicapture Asia does not pay refunds in cash, and a refund does not include interest or your bank's own charges.

Epicapture Asia will start the refund within 14 working days of confirming that the session was cancelled or was not conducted, or of confirming a duplicate charge. Your bank or card issuer may take further time to show the credit.

Email info@epicaptureasia.com within 14 days after the session was due to start. Include the booking reference (it starts with ECA-), the participant's name, and what happened. Epicapture Asia's record of whether the facilitator attended and whether the session was delivered decides the claim.

Email info@epicaptureasia.com or call +6016-6316575.